• Mon - Fri 8am - 5pm And Sat : 9am-12pm
  • 107 Burck St , Frederick MD 21701
  • 301-666-2974


At EK-Auvergne Van Rentals, we’re committed to providing our customers in Brooklyn and beyond with the best possible van rental experience, so we’ve put together a list of some frequently asked questions to help you prepare for the journey. Check out our policies for more information, or contact us at 301-686-8466 if your question isn’t listed below. You can also request a reservation online.

Is there an age requirement in order to rent a vehicle?

Yes. Renters must be 25 years of age or older and have a valid driver’s license in order to rent one of our vehicles.

The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers.

What forms of payment do you accept?

1. We accept all major credit cards: Visa, Mastercard, Discover, and American Express.

2. We accept debit cards for van rentals only, with the following requirements:

  • Debit cards are accepted at time of rental under the following conditions:
    • the name and address shown on the renter’s driver’s license must match their current home address;
    • the address must be within 50 miles of the renting branch OR the renter’s driver’s license is from the same state where the rental branch is located;
    • renters must present two of the following items, each of which must indicate the renter’s current home address: a utility bill, cellular phone bill, paycheck or paystub , an original declaration page from an active auto insurance policy.  Utility bill(s), cellular phone bill(s) and paycheck or paystub must be originals and dated within 30 days.
    • Active duty military personnel are exempt from address requirements.

Renters using a debit card may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers.

Do you offer insurance replacement rentals?

Yes. At the time of rental, Renter must provide evidence of a transferrable auto collision, comprehensive and liability policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Midsize Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van,12-15 passenger vans  and Corvette.

Is vehicle pickup or delivery available?

We offer customer pickup from local area within 5 miles  and we also have a drop off site where you can pick up the car in Frederick .

Do you require a security deposit?

To account for Renter potentially incurring additional amounts owed under the Contract, a deposit of $300, or $850 for the following vehicles classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, 12-15 passengers van  and Corvette will be required from Renter at the time of the rental.

What is your cancellation policy?

EK-Auvergne  guarantees our vans with our no over-booking policy. We understand unforeseen events happen, but should you need to cancel your reservation, you will be charged $50, $100, or $299.99, depending on the type of vehicle you had reserved. You will be informed of which fee would apply prior to completing your reservation. There is no grace period; once a reservation is complete, a cancellation fee will apply in the event of a cancellation.

What are your pickup and drop-off policies?

Pickup: Our office is located at 12345 Parklawn dr , Rockville MD 20852 . For the convenience of our customers, we also offer pickup and drop-off services to a variety of locations within 5 miles .
Drop-off: We do not offer after hours drop-off.

Frederick Site : In Frederick we offer an site where you can pick up car at anytime , please call us for more details .

How old do I have to be to rent a 12- or 15-passenger van?

The minimum age to rent a 12- or 15-passenger van is 25. In certain cases, with manager approval, the minimum age may be 24.

How much do you charge per mile?

All rentals come with a set amount of free miles (120). If you need other arrangements, we can put together a mileage package based on your needs. Contact us at 301-686-8466 for details. On most vehicles, once the free mileage limit has been reached, the fee is $0.35 per mile. Refer to your rental agreement for appropriate mileage charge.

What are your insurance policies?

Full Coverage insurance .Basic liability insurance is included in the rental price, that MD state Law requires.

Your car insurance may or may not cover the rental. You will need to contact your insurance company, and they will let you know whether or not you are covered. If you have full coverage insurance, that doesn’t mean your insurance will cover another vehicle. Many times insurance covers “like vehicles,” which means if you own a Camry, it will cover smaller vehicles but not larger vehicles such as a 15-passenger van.

Does my credit card provide coverage for 12- and 15-passenger vans?

The only credit card that provides CDW coverage for larger vehicles, such as 12- 15-passenger vans, is American Express Premium Car Rental Protection Program.

I am traveling with 12 0r 15 passengers, plus luggage. Is there room for everyone & luggage?

Probably, but it will depend on the type of luggage you and your party have. Duffel bags can be placed under the seats. Should you have a large amount of bags and/or gear, please inquire and request seat removal.

What model year are your vans?

Our vans range in model year from 2016 to 2020.

What if I am traveling out of town and I experience a flat tire or mechanical problems?

We do not allow our car to travel out of town as we working on it for near future .

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